Return & Refund Policy

Thank you for shopping at Mambobaby! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

    1. Return Window

· "Standard Return Policy": You have "30 days" from the date you receive your item to request a return.

· "EU 14-Day Cooling-Off Period": If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, under EU law.

    2. Return Eligibility & Conditions

To be eligible for a return, your item must meet the following strict conditions:

· The item must be "unused, unworn, unwashed, and unaltered".

· It must be in its "original packaging", including all tags, accessories, manuals, and protective wraps/seals.

· You must provide a "valid receipt or proof of purchase" (Order Number).

> "Non-Returnable Items": 

> Products that have been used, washed, damaged due to misuse, or missing original packaging/tags.

> Final sale items or Gift Cards.

> Custom/personalized products.

> Products purchased from unauthorized third-party retailers (please contact the retailer directly).

    3. Return Shipping Costs & Fees

· "Non-Defective Returns (e.g., changed mind, wrong size ordered, dislike)": 

  · Customers are responsible for all return shipping costs.

  · Original shipping fees are non-refundable.

· "Defective, Damaged, or Incorrect Items": 

  · If you receive a defective, damaged, or incorrect item, Mambobaby will cover the return shipping costs or arrange a free replacement/full refund.

    4. How to Initiate a Return

1. "Contact Us First": Do "NOT" send items back without prior authorization. Unapproved returns will be rejected. Email us at "support@mambobaby.com" with the following details:

   · Order Number

   · Reason for Return

   ·Clear photos or video showing the item's current condition (or the defect/damage if applicable)

2. "Review & Approval": Our support team will review your request within "24–48 business hours" and provide the return instructions along with the return warehouse address.

3. "Ship the Item": Pack the item securely in its original packaging and ship it to the designated address provided by our support team.

    5. Refunds & Processing Time

· "Inspection": Once your return is received at our warehouse, please allow "3–5 business days" for inspection.

· "Approval Notification": We will notify you via email whether your refund has been approved or rejected based on the item's condition.

· "Refund Issuance": If approved, your refund will be processed back to your original payment method within "7–10 business days". (Please note that your bank or credit card company may require additional time to post the credit to your account).

    6. Exchanges

The fastest way to ensure you get the item you want (e.g., a different size or color) is to submit a return for your current item and place a new order separately once the return is approved.

    7. Order Modifications & Cancellations

If you need to modify or cancel an order, please contact us immediately at "support@mambobaby.com". Once an order has been packaged or shipped, it can no longer be modified or canceled.

    Contact Us

For any return-related questions or concerns, please reach out to our dedicated support team:

· "Email": support@mambobaby.com