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Shipping Policy
Thank you for shopping at Mambobaby! Please read the following shipping policy carefully to learn more about our fulfillment process and related costs.
1. Shipping Order Time
Standard Orders: Orders are typically processed within 48 hours (excluding weekends and holidays) after payment confirmation.
Promotions or Unforeseen Circumstances: During major sales events or due to uncontrollable factors (e.g., weather, logistics delays), processing may take a few additional days. We appreciate your patience during these periods.
Pre-Order Items: For pre-order products, the estimated shipping time will be displayed on the product detail page. Please check this information before placing your order.
2. Delivery Timeframe
Delivery times vary by destination country/region, depending on factors such as the shipping origin, local customs clearance requirements, and last-mile delivery efficiency. Specific delivery timeframes will be displayed at checkout based on your shipping address.
The following factors may cause actual delivery times to vary:
- Customs clearance review (outside of our control)
- Processing delays during peak sales periods
- Local public holidays or extreme weather and other force majeure events
3. Order Tracking
Once your order has shipped, you will receive an email containing your tracking number. You can track your package at any time via [tracking page link — to be added].
4. Shipping Coverage Overview
| Category | Countries/Regions | Shipping Fee |
|---|---|---|
| Free Shipping (orders of $109 USD or more) | United States (Contiguous US), Australia, Canada, New Zealand, Switzerland, United Kingdom | Free shipping on orders of $109 USD or more; exact local currency threshold shown at checkout |
| EU Countries (shipping fee applies) | Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden (all 27 EU member states) | Not eligible for free shipping; shipping fee applies, exact amount shown at checkout |
| Other Deliverable Regions (additional shipping fee) | Alaska and Hawaii (United States), and other countries/regions not listed above | Deliverable if you are willing to pay an additional shipping fee; confirm availability and cost at checkout or by contacting customer service |
| Not Currently Supported | U.S. overseas territories (Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands, American Samoa, etc.), U.S. military postal addresses (APO/FPO – Armed Forces Americas, Europe, Pacific), Palau, Micronesia, and the Marshall Islands | We are unable to deliver to these regions regardless of shipping fee |
Because customs regulations vary by country and region, the coverage and fees above may change over time. Please refer to the information displayed at checkout for the most current details, or contact us at support@mambobaby.com to confirm whether we can ship to your location.
5. Special / Clearance Items
Certain items (for example, when local warehouse stock is temporarily unavailable) will be shipped from an alternate warehouse, which may result in a longer delivery time. These items ship free of charge regardless of order value, and are not subject to the free shipping thresholds mentioned above. Such items will be labeled "Clearance" or "Special Item" on the product page.
6. Shipping Partners
We work with a number of trusted shipping partners and select the optimal carrier for each order based on shipping destination and product type, ensuring full package tracking.
Every order includes a tracking number. Once your order ships, you will receive an email with your tracking information so you can monitor your package's status at any time.
7. Customs Duties & Import Taxes
The shipping fees you pay cover delivery only, with no hidden charges. If your order is subject to import duties, these charges will be collected separately by the carrier or local customs authority directly from the recipient at the time of customs clearance, and are not collected by us. The exact amount, if any, is determined by local customs regulations and cannot be estimated or controlled by us in advance.
8. Lost or Damaged Packages
If your package is lost or arrives damaged in transit, please contact our customer service team within 3 days of the expected/actual delivery date, along with your order number and relevant photos, so we can resolve the issue promptly.
9. Contact Us
If you have any questions about our shipping policy, please reach out to us:
- Email: support@mambobaby.com